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If you are enquiring about the status of your order, please note that as all products are custom made to order, they do take 14 BUSINESS DAYS to be shipped out. This does not include weekends or public holidays.

UPDATE: * Due to COVID, our current turnaround time to have shoes ready to be shipped is 21 business days.

Please allow up to 48 hours for a response to messages and emails. Thank you!

If you have a custom request, please email customs@diamondkicks.com.au and please include as much information as possible so we can give you an accurate quote, including shoe size, colour, style, design, timeframe etc.

All custom enquiries will be responded to within 5 business days.