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Shipping/Returns/Payment Policy

Shipping

We ship worldwide using Australia Post. Shipping is calculated at checkout and shoes are sent out within 10-14 business days from purchase (unless the selected styles are coming from the USA- please allow an extra 2-5 days for these styles).

Express shipping takes 1-2 business days after the item is shipped, and standard shipping is 3-5 days within Australia.

International Shipping is available too and we have several options for shipping at checkout. Economy Air is the cheapest and DOES NOT include tracking. If you would like tracking, please choose STANDARD or EXPRESS shipping for international orders. International shipping times vary, however Standard takes approximately 5-15 business days and Express takes approximately 3-10 working days.

During peak times such as Christmas, as we get extremely busy, please allow an extra few days for your order.

If you would like to rush your order, please contact us at info@diamondkicks.com.au. Additional fees may apply.

Returns

Due to each shoe being customized for your order, we cannot accept returns unless there is a manufacturer fault. If you have any questions about sizing or styles, please contact us before ordering.

Cancel Order 

Orders can only be cancelled within 24 hours from placing the order on full priced items only. This is due to us ordering the shoe in for you. In some instances we may allow cancellations after this date but fees may apply to cover costs of returning the shoes back to the retailer. Please email us for more information. 

If the order was placed with Afterpay, all orders are final and cannot be cancelled.

If you have paid through Lay-buy and you fail to make payments and/or decide to cancel the order mid payments, your downpayment will be forfeited.

 

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