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Shipping/Returns/Payment Policy


Due to COVID-19, Shipping times have been extended from our usual 10-14 business days, to 10-21 business days. We do apologise for this inconvenience however it is taking much longer for items to arrive to us from our retailers as we get most of our shoes from overseas. There are also shipping delays with Australia Post so please be aware of this.



We ship worldwide using Australia Post. Shipping is calculated at checkout and shoes are sent out within 10-14 business days from purchase (unless the selected styles are coming from the USA- please allow an extra 2-5 days for these styles).

Express shipping takes 1-2 business days after the item is shipped, and standard shipping is 3-5 days within Australia.

International Shipping is available too and we have several options for shipping at checkout. Economy Air is the cheapest and DOES NOT include tracking. If you would like tracking, please choose STANDARD or EXPRESS shipping for international orders. International shipping times vary, however Standard takes approximately 5-15 business days and Express takes approximately 3-10 working days.

International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.

During peak times such as Christmas/New Year, due to a high volume of orders  please allow an extra few days for your order. This is due to delayed shipping of shoes to us from retailers as well as our team getting through crystallising a high influx of orders.

If you would like to rush your order, please contact us at Additional fees may apply. No rush orders will be taken during the Christmas period.


Due to each shoe being customized for your order, we cannot accept returns unless there is a manufacturer fault. If you have any questions about sizing or styles, please contact us before ordering.

Cancel Order 

Orders can only be cancelled within 24 hours from placing the order on full priced items only. This is due to us ordering the shoe in for you. In some instances we may allow cancellations after this date but fees may apply to cover costs of returning the shoes back to the retailer. Please email us for more information. 

If the order was placed with Afterpay, all orders are final and cannot be cancelled.

If you have paid through Lay-buy and you fail to make payments and/or decide to cancel the order mid payments, your downpayment will be forfeited.


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